Equipment malfunctions are covered under the 24-hour Maintenance Policy. These issues can usually be taken care of immediately, but may require the full 24 hours to remedy. In some cases new equipment may need to be ordered, and will require some time for ordering and delivery.
The Equipment policy applies to all equipment provided that will be in while working within the suite. For example: Salon chairs, shampoo bowls and chairs, workstations, side chairs, or European Dryers.
The equipment is usually very easy to repair or replace. If the equipment provided is malfunctioning and stopping you from working or you can use our automated support system. SupportBee: For the fastest service use this ticketing system to make your maintenance requests! SupportBee is a ticketing system used to store and manage the support desk history, best practices, and any supporting documentation.
It's easy to use. Just go to the SupportBee system, create a login and profile, and create your service ticket. You can do all of that by clicking here: support.mimosasalonsuites.com or you can email [email protected].
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