Heating and Air issues are covered under the 24-hour maintenance policy. These issues can sometimes be taken care of immediately, but may require the up to 72 hours to remedy, please be patient and rest assured the issue is being taken very seriously and handled with care.
For the fastest service use this ticketing system to make your maintenance requests! SupportBee is a ticketing system used to store and manage the support desk history, best practices, and any supporting documentation.
It's easy to use. Just go to the SupportBee system, create a login and profile, and create your service ticket. You can do all of that by clicking here: support.mimosasalonsuites.com or you can email [email protected].
Info for YOU
Things that our maintenance crew will do to fix any heating and air issues you may be experiencing:
- Make sure thermostat is in proper heating or cooling mode.
- Replace thermostat batteries.
- Make sure breakers, switches, and disconnects are in 'ON' position.
Additionally, clogged filters can disrupt airflow and lower performance. This keeps filtered air circulating and makes your suite more comfortable. So, they will routinely check the filters in the halls and closets to ensure everything is in tip-top shape!
However, if our maintenance crew cannot fix the issue, we will call our on call HVAC technician. He will:
- Clear debris around outdoor unit.
- Check filters and replace them, if necessary.
- Check supply and return vents for obstructions.
These are only a few things he will do to ensure that your problem is corrected. If you continue to experience any issues, please do no hesitate to reach out to maintenance first, and then Larry. And thanks!